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Help & FAQ

HELP & FAQ

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DO YOU HAVE SIZING INFORMATION?

Yes, we have sizing guides for Men, Women and Children - you can view them here LINK

THE ITEM I WANT IS OUT OF STOCK, WHAT CAN I DO NOW?
At BTF our focus is to keep up with fashion and provide items that are unique and fresh with small product runs, with demand some of our popular items may sell out fast, therefore our products are only available while stocks last.

DO YOU HOLD OR LAY-BY ITEMS FOR PURCHASE AT A LATER DATE?
No, we do not offer hold or lay-by services.

DO YOU PLACE ITEMS ON BACK ORDER?
No, we do not place items on back order and we try not to advertise products that are out of stock. If you have purchased an item that is sold out you will be contacted by our customer service team and a refund will be arranged.

HOW CAN I PROVIDE FEEDBACK ABOUT A PRODUCT?
We are always looking to improve the quality of our products and would love tohear from you. If you have something to say email us at info@betweentheflags.com.au with your feedback.

IS THERE SOMEWHERE I CAN GO TO VIEW THE PRODUCT BEFORE PURCHASING?
We have four Between the Flags retail stores where you can go and view and try on our products, you can view our tore locations here - LINK

WHAT IS BTF'S PRIVACY POLICY?
We understand you want to maintain your privacy and our privacy policy can be viewed here LINK

IS IT SAFE TO USE MY CREDIT CARD ON BTF'S WEBSITE?
Yes, BTF Processes transactions via SecurePay (Australia Post's payment gateway) which is 100% PCI compliant, we do not see or store any of your credit card information when purchasing online.

IS IT SAFE TO SHOP AT BTF?
Yes, shopping at BTF is safe. We use the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure only Between the Flags se eyour information.

WHAT FORM OF PAYMENT CAN I USE?
At BTF we accept Visa, Mastercard and Paypal.

WHAT CURRENCY DO YOU PROCESS IN?
All prices are in AUD.

WILL TAX BE ADDED TO MY ORDER?
All prices listed on our site are inclusive of GST, so you will not pay more than the advertised price.

HOW CAN I RETURN AN ITEM?
If for any reason you would like to return and item please see our returns and exchanges page.

CAN I CANCEL AN ORDER?
If you would like to cancel and order please contact us on (02) 8570 8400, we can cancel your order if we are notified before the goods are dispatched.

DID WE ANSWER YOUR QUESTION?
If you could not find the information here please call us on (02) 8570 8400 or email info@betweentheflags.com.au and we can help you further.

 

 

 

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