- Shipping & Returns
Shipping & Returns
Orders under $50 - $10 Flat Rate
Orders over $50 - Free!
Domestic shipping orders will be received in 2-4 business days, this service can take longer in rural areas. If you are not present to accept your delivery a card will be left to advise where your parcel can be collected.
For domestic parcels we use Australia Post, you can track your parcel here http://auspost.com.au/track/track.html
Orders under $100 - $15 Flat Rate
Orders over $100 - Free!
International shipping orders will be received in 5-10 business days, however this may be longer if goods are held up in customs. If you are not present to accept your delivery a card will be left to advise where your parcel can be collected.
For International parcels we use Australia Post, you can track your parcel here http://auspost.com.au/track/track.html/
At BTF customer satisfaction is on the very top of our list, so if you are unhappy with you products we will happily exchange or refund within 30 days. Just remember the goods need to be in the original condition (with all tags attached) and need to be returned with the original invoice.
If for any reason you would like to return your items please post your products to PO box 40, Pyrmont NSW 2009 with instructions of what you would like in return.
BTF will not pay for shipping costs on returned items, so make sure you include a prepaid return parcel with your own address so we can get your items to you as quickly as possible.
BTF stands behind the quality of its products and service. If you are not satisfied with your purchase from us, simply contact head office on 02 8570 8400 within 30 days from the date of purchase and subject to conditions we will refund the full price of the product in question.