We're Here to Help: Your Questions Answered

Find Quick Answers to Frequently Asked Questions and Get Back to Shopping with Ease

How can we help?


Product Information

Do You Have Sizing Information?

Yes, we offer sizing guides for Men, Women, and Children. You can view them here.

The Item I Want Is Out of Stock. What Can I Do?

Our products are unique and available in limited quantities to maintain exclusivity. If an item is out of stock, we recommend checking back often as we frequently update our inventory.

Orders & Purchases

Do You Hold or Lay-By Items for Purchase at a Later Date?

No, we do not offer hold or lay-by services. All items are sold on a first-come, first-served basis.

Do You Place Items on Back Order?

We do not place items on back order and strive to only advertise products that are in stock. If you purchase an item that becomes sold out, our customer service team will contact you to arrange a refund.

Can I Cancel an Order?

Orders can be canceled if notified before dispatch. Contact us at (02) 9365 4063 to cancel an order.

Payment & Pricing

What Form of Payment Can I Use?

We accept Visa, Mastercard, and PayPal.

What Currency Do You Process In?

All transactions are processed in AUD.

Will Tax Be Added to My Order?

All prices listed are inclusive of GST. You will not pay more than the advertised price.

Safety & Privacy

Is It Safe to Use My Credit Card on Your Website?

Yes, we use Shopify's secure payment system, which is 100% PCI compliant. We do not store any credit card information.

Is It Safe to Shop at Between the Flags (BTF)?

Shopping at BTF is secure. We utilise SSL Technology to encrypt your information, ensuring it is protected.

What Is BTF's Privacy Policy?

Your privacy is important to us. View our privacy policy here.

Feedback & Support

How Can I Provide Feedback About a Product?

Your feedback is invaluable to us. Email us at info@betweentheflags.com.au with any comments or suggestions.

Is There Somewhere I Can Go to View the Product Before Purchasing?

Yes, visit one of our four retail stores. Find locations here.

Returns & Exchanges

How Can I Return an Item?

Please see our returns and exchanges page for detailed instructions here.

Didn’t Find What You’re Looking For?

If your question wasn't answered here, please call us at (02) 9365 4063 or email info@betweentheflags.com.au for further assistance.