SHIPPING & RETURNS
At Between the Flags, we aim to ensure your shopping experience is seamless and enjoyable, from the first click to the moment your order arrives at your doorstep, and even beyond that.
Shipping Policy
Within Australia: Enjoy FREE shipping on all orders over $100 within Australia. For orders under $100, a flat shipping fee of $10 applies. Orders are typically delivered within 3-5 business days. If you need your items sooner, express shipping options are available at an additional charge during checkout.
International Shipping: Bring a piece of Bondi into your home, no matter where you are in the world. Enjoy FREE shipping on all orders over $200 worldwide. For orders under $200, a flat shipping fee of $25AUD applies. International shipping rates and delivery times vary by destination. Shipping costs to your country will be displayed at checkout. Most international orders are delivered within 7-14 business days.
EASY RETURNS & EXCHANGES
Please note all items bought on sale, either online or instore, are final sale and cannot be returned.
If you return a final sale item to us for a refund, exchange or gift voucher we will be unable to process it and will have the item shipped back to you at your own expense.
We have partnered with Refundid to offer instant refunds for your online returns. Follow Refundid’s 3 step process to receive your full refund instantly, even before shipping back your items.
- Ensure your items are in their original condition, clean and with tags attached
- Click here to receive your full refund instantly
- Ship your items back to Between the Flags (see address below)
For any exchanges or if you'd just prefer not to use Refundid simply send your gear and original invoice back to the address below within 30 days with instructions of how you would like to proceed and we will be in touch! For all exchanges please email info@betweentheflags.com.au before sending off your return to ensure that we have the item in stock.
Between the Flags
PO Box Q505
Sydney, NSW, 2000
Australia
We use measures to avoid any faulty or damaged products, although sometimes they slip through and make it to our shelves. If you have any concerns about our product please contact us at info@betweentheflags.com.au so we can get it sorted!