SHIPPING & RETURNS

At Between the Flags, we aim to ensure your shopping experience is seamless and enjoyable, from the first click to the moment your order arrives at your doorstep, and even beyond that.

Shipping Policy

We are recommending lodgement by the following dates for delivery by Christmas (*excludes items sent to and from Perth and Darwin):

  • Parcel Post: Tuesday 17 December*
  • Express Post: Friday 20 December

    * Items sent to and from Perth and Darwin with Parcel Post and Express Post need to be lodged by 10 December to be delivered by Christmas.

Australia and New Zealand

Standard Shipping AU$10 (FREE for orders over $100) |  2-8 days

Express Shipping AU$15 | 1-4 days

For domestic parcels we use Australia Post, you can track your parcel here.

Rest of the world 

Standard Shipping AU$250 (FREE for orders over $200) | 5-15 days

For International parcels we use DHL, you can track your parcel here.

EASY RETURNS & EXCHANGES

Please note all items bought on sale, either online or instore, are final sale and cannot be returned. 

If you return a final sale item to us for a refund, exchange or gift voucher we will be unable to process it and will have the item shipped back to you at your own expense.

We have partnered with Refundid to offer instant refunds for your online returns. Follow Refundid’s 3 step process to receive your full refund instantly, even before shipping back your items.

Returns

Please enter your order details to access your refund now

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Refundid - Instant refunds
  1. Ensure your items are in their original condition, clean and with tags attached
  2. Click here to receive your full refund instantly 
  3. Ship your items back to Between the Flags (see address below)

For any exchanges or if you'd just prefer not to use Refundid simply send your gear and original invoice back to the address below within 30 days with instructions of how you would like to proceed and we will be in touch! For all exchanges please email info@betweentheflags.com.au before sending off your return to ensure that we have the item in stock. 

Between the Flags
PO Box Q505
Sydney, NSW, 2000
Australia

We use measures to avoid any faulty or damaged products, although sometimes they slip through and make it to our shelves. If you have any concerns about our product please contact us at info@betweentheflags.com.au so we can get it sorted!